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May 18, 2007
I haven’t written anything about the Apple iPhone/Leopard delay fiasco that’s been unfolding over at Engadget & Wall Street because - frankly - it’s really outside the scope of this blog. But today I can’t really not say something about the reaction I’m seeing. First… a quick recap:
Ryan Block of Engadget has posted a fairly lengthy article on exactly what happened and why he chose to run the story. It’s not as much of an apology as a bunch of excuses. And it irritated me just a bit… but I was able to shrug it off. But then Michael Arrington of TechCrunch (another of the “big blogs”) and had this to say about the situation:
Unfortunately, attitudes and behaviors like this are what will constantly keep the mainstream media “gleefully” reporting on the inadequacies and amateur nature of blogs - even the big ones. Engadget made a woefully amateur mistake… and it looks like TechCrunch would have done the same thing. If nothing else, this whole thing just goes to show that some people, regardless of the popularity that they’ve achieved through blogging, are simply not ready to wield the power they have. I think it’s awesome that a blog could have the power to affect the economy this much. But I find Arrington’s statement about responsible power-wielding completely hypocritical. You cannot say in one sentence that you would have run such a major story about a major company without any more confirmation than Engadget had and then talk about using power responsibly. The fact of the matter is that Engadget acted irresponsibly and, by harking their professionalism and vowing to have done the same thing, you’re slapping your own face. But I digress. So what does this all have to do with the scope of this blog? Although Apple recovered from the damage done by this irresponsible bit of journalism, that recovery was not guaranteed. And it did take Apple quite a while to realize what was going on. So every business owner out there - big and small - should take a lesson from this: make sure you’re following the buzz around your company. Make sure there are people or systems in place to alert someone in your company to blogosphere buzz and/or inaccurate reporting on popular sites. If you’re a blogger or other form of online “journalist”, take your place in the flow of information seriously - and act professionally. If we want the mainstream media to stop becoming “gleeful” every time someone in the blogosphere screws up, we need to make sure we’re giving them reason to. And for the love of Mike, people… VERIFY YOUR SOURCES! And no… I don’t mean with employee #154234 on the ladder. Every journalist/blogger/media source out there wants to be first. But there’s nothing wrong with being second and responsible.
Comments:
2 Comments posted on "Engadget Mishap Illustrates Need for Companies to Monitor Blogosphere"
Why Do You Read the Internet Marketing Monitor? How Are We Doing? on May 23rd, 2007 at 3:16 pm #
[…] trust them to alert us to breaking news. We trust them to use reliable, accurate sources of information. We trust them not to leave us out in the dark about things and we trust them to […]
Headlines of Note for July 23, 2007 on July 23rd, 2007 at 4:04 pm #
[…] “the rest of the public”. An influential blog can quite literally hurt a company badly. Ask Apple. Sponsorship is not only a scratch-my-back-I’ll-scratch-yours financial arrangement, it also […] Post a comment
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